We aim to process and ship all orders within 48 hours. Approximate delivery times are as below:
- UK Orders: 3-5 working days
- European Order: 3-5 working days
- Rest of the World: 6-7 working days
Our shipping charges are set at a flat rate of £3.99 for UK Orders, £5.99 for order from Europe & £7.50 for the rest of the world.
All orders are sent from the UK via Royal Mail. Be aware the shipping times stated are a guideline (based on info from Royal Mail) In some rare cases it can take up to 21 days for parcels to arrive.
If you have placed an order and it has not arrived within this timeframe you can contact us directly via email@example.com quoting your name, email address and order number.
Whilst we encourage you to contact us if your item hasn’t arrived within the timeframe expected, we will not be able to declare your order as “missing” until 21 days after dispatch.
If for any reason your parcel is returned to us, we will contact you before re-shipping your item. We will charge an additional postage fee to re-send items which have been returned to us.
If you need to return any of the items on your order for any reason please contact our support department at firstname.lastname@example.org within 14 days of receiving your order.
If your order is damaged or faulty or we will ask you to ship the items back to us for exchange and we will cover all return postage. We insist you must return goods using a “Signed For” service as we are not liable for any returns which go missing during shipping.
If you no longer want an item from your order, or require an alternative size, we will require you to pay the cost to return to us – we will pay the costs to ship your exchange item back to you.
All goods must be returned in the condition they were shipped to you, using the original packaging.